BIOS
Todd Baxter, Executive Vice President Consumer Solutions
Todd expertly utilizes a skilled team and quantitative data to guide his performance and decision-making as leader of the Consumer Solutions Division. He leads his teams to a consistent focus on the quality of every interaction, operating from the premise that a customer who is treated with respect and empathy will remain steadfastly brand loyal. What sets him apart is his ability to steer the "ship" through minute-by-minute changing conditions. His confidence is built on more than 20 years of experience in taking care of clients and their customers.
Todd has a reputation as a developer of people, and leads by calm example. He earns respect by creating exceptional teams who share his relentless desire to help our clients get there first. He is known for his collaborative approach, authentic presence, clear thinking and ability to see around corners.
Previously, he held key executive positions at Charter Communications and Convergys, including Vice President of Customer Care and Vice President of Operations.